Return Request Form

LIMITED WARRANTY FOR GOODS PURCHASED
We offer a limited-period no-nonsense swap-out warranty for most goods sold on our site. In some instances, the manufacturer warranty kicks in after the 4D Products limited warranty expires.
 
Warranty Form
Your completed warranty form must be received back after 7 days of receiving your product, in order for you to qualify for the 4D Products limited warranty. Click here to get to the form.
 
Duration
FourD Trading swap-out warranty durations are as follows:
Main Blades………………………………..........……………..No warranty after installation
Tail Blades…………………………………..........…………….No warranty after installation
Electronic Items excluding toys…………......…………….14 Days
Electronic Toys……………………………......…………….7 Days
Repair kits and batteries...........................Not applicable
Anything not mentioned above...................Not applicable

Swap out terms
To qualify for a swap-out or return, the item must be deemed faulty or broken. You must contact 4D Products support at care@4dproducts.co.za to have the problem logged and subsequently resolved.
If we are unable to resolve the problem, you are required to ship the item to us at your cost using standard Economail to:
4D Products
P.O. BOX 3873
Somerset West
7129
 
You will need to e-mail us a Tracking Number as proof that you have shipped the item back to us. Once we receive the item, we will inspect it for damage or misuse and confirm the problem via e-mail before we ship you a new replacement at our cost. Shipping is done via Economail (with tracking numbers) only. Replacements are subject to stock availability at the time.
 
Exclusions
Repair kits, replacement parts and replacement batteries are not covered by any warranties since these items are installed or applied by the end-user and we cannot be held responsible for incorrect application of the products. In some instances, other components of the item being repaired may be faulty and not the replacement part itself.
If items are deemed to have been subjected to abuse or misuse, the limited warranty will be voided.
This warranty does not cover incompatibilities of the product you have purchased with other equipment you are trying to use it with. It is up to you to ensure your purchases are appropriately compatible with equipment you intend to use it with.
We only cover products bought from us.
 
Original Order Information
Order Number:
  
Order Date:
Ship To Name:
  
Your Name:
  
Your Email Address:
  
Your Phone Number:
  
Ship To Postal Code:  

Item to be Returned
Item Number:
  
Item Description:

Reason for Return





Would You Like a Replacement?

Comments / Additional Information

Return Policy
  • Items must be returned within 1 day of receipt.
  • Returned items may be subject to a restocking fee.
  • All items must be returned in the original containers.