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TERMS AND CONDITIONS OF PURCHASE AND SITE MEMBERSHIP
(Last Updated 13/09/2007)
Please do not click on PLACE ORDER or PAY NOW or BUY NOW or SUBMIT ORDER buttons if you do not agree with any of the terms and conditions below!
1. Delivery Charges and Shipping
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. Delivery is done either by the SA Post Office or Speed Services (counter-to-counter with tracking numbers) or courier service. The shipping fee is non-refundable if you decide to collect your items yourself. Please make sure you have read and agree to our Shipping Policy document.
2. Non-repudiation of payment
By clicking on the above buttons, you agree to the terms and conditions in this document and commit to the purchase and payment of items purchased. It is entirely the discretion of the seller (4D Products) whether to allow order cancellations depending on if stock has been reserved or not. An order cancellation fee of 15% of the value of your order will be levied. The seller reserves the right to report non-payers to ITC and any other buros of similar functionality, and revoke all access to membership and shopping areas on this web site.
3. Credit Card Payments
Due to high incidences of credit card fraud and that the merchant is at 100% risk with an on-line transaction, if you are a first time buyer paying by credit card and your order is over R500.00 the Seller (4D Products) reserves the right (by law) to request any combination of the following:
- Your ID number
- A faxed copy of the front and back of the credit card
- A faxed copy of the cardholders ID.
- A letter of authorization with two contact telephone numbers, signed by the card holder allowing 4D Products to debit your card.
Only once we have requested and received these documents, and got authorization from the bank for your credit card will we can then process your order. Please note that failure to provide said documentation on request from the seller will lead to lengthy delays in the shipment of your order. The information we receive from these documents will be protected by our Privacy Statement in this document. We apologize for the inconvenience.
Please be aware that CC payments are NOT cleared immediately. They are usually only cleared the following working day (or 2nd weekday if processed on a Weekend or Public Holiday). Due to the increased amount of fraud, goods will not be shipped until the funds are in our account.
4. Bank deposits and bank transfers
For bank transfers and internet transfers, please allow 2-3 working days for the payment to reflect in our account. Contrary to popular belief, these payments are NOT immediate. For cheque deposits you must allow 7 to 10 working days for your cheque to clear.
5. Stock availability
Your items will only be shipped once your payment has cleared. Most of our items are normally in stock, however all items are subject to availability as depicted on the item shopping pages. Certain items do have a longer lead time than others. We will inform you as soon as possible if the goods you have ordered are not available and quote you an approximate shipping date. Alternatively you can contact sales(at)4dproducts.co.za before placing your order to confirm item availability. It is at the seller’s discretion to do part-shipments of orders.
6. Price Fluctuations
The seller (4D Products) reserves the right to change prices of items on the site at any time. We may do this to react to competitive conditions, stock levels, currency exchange rate fluctuations or for the purposes of running specials and stock clearance sales. In most instances the size of incoming shipments drastically affects shipping costs and prices from our suppliers which may also affect pricing. We may also pass on specials or price increases from our suppliers. We are in no way obligated to pass credits for items previously purchased that may currently be at lower prices than what you purchased them for. Conversely we are not obligated to honour previous prices at which items are purchased.
7. Site ownership
This site is owned and operated by FourD Trading CC t/a 4D Products.
If you have any questions, comments or complaints with regard to our web site please email these to care(at)4dproducts.co.za.
8. Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to 4D Products. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express permission of 4D Products. You may not modify, distribute or re-post anything on this website for any purpose.
9. Accuracy of Content
4D Products has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. For a VAT receipt please email us at sales(at)4dproducts.co.za.
Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, 4D Products disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. FourD Trading shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
10. Password/Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. 4D Products shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you feel your account has been compromised you must notify us immediately at sales(at)4dproducts.co.za.
11. Privacy Statement
We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, you can email us at sales(at)4dproducts.co.za. If you wish to buy products from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name and address (including option to save different delivery addresses); (ii) Contact phone number and valid e-mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.
How will we use your details?
Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. If you would like to receive notification of specials and such like please add your name to our subscribe box on the home page of our site. Alternatively you can always e-mail us with your details and mailing preferences. We may also use your information to manage your purchases such as sending a confirmatory email, and your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. You can check any information that we are holding about you, or ask any questions about this privacy policy by emailing us on care(at)4dproducts.co.za.
How will we protect your details?
4D Products commits to protecting your confidential information such as email addresses, credit card details and purchasing history and storing them in a responsible and secure manner and not disclose sensitive information to 3rd parties. Your email addresses are not passed onto market companies in any shape or form. Fool-proof security is not a possibility and in the event we have a security breach, theft or hack attempt we will notify you if we feel your information has been compromised.
12. Ordering Errors
You are able to correct errors on your order up to the point at which you click on "submit" or “make payment” on the final page of our ordering process. 4D Products cannot accept responsibility for items incorrectly ordered or non-compatibility of accessories with your model. The onus is on the Purchaser to ensure compatibility of accessories before making purchases. It is up to the seller’s (4D Products) discretion to allow returns based on incorrect items being ordered. See section 16 "Returns".
13. Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
14. Gift Wrapping
We are unable to offer a gift wrapping service at present.
15. Links to Other Websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. 4D Products cannot accept any liability in respect of the use of these websites.
16. Returns and Refunds
If your items are received faulty, please return it to us in or with its original packaging within 1 day of receipt and we will send you a replacement. We do not accept returns for goods incorrectly ordered or incompatible with your model or toy. If you are not sure of the compatibility of a product, e-mail us on sales(at)4dproducts.co.za, and we will gladly answer your questions.
The Purchaser is responsible for costs of shipping for returns and the Seller is responsible for shipping of replacement units. We do not cater for returns when you receive your goods and "change your mind". It is entirely the discretion of the seller to allow returns in exchange for other goods. In this case the cost of return shipment is for the buyers' account. If the seller allows a return, a 20% re-stocking fee is chargeable.
17. Limited Warranty
All our goods carry a Limited Warranty, details of which can be found here. All returns and refunds are governed by the terms in the Limited Warranty.
18. Site, shop and forum membership
The seller reserves the right to discontinue your membership to the shopping cart, forums and newsletter subscriptions at any time.
19. International Orders
Only bank/wire transfers are considered for international orders.
20. Classifieds
4D Products does not and can not accept any responsibility for adverts placed in the classified section of www.4dproducts.co.za. We simply advertise items on behalf of the seller of the item. We accept no responsibility for the information supplied. Any dealings in the classifieds is between the seller and the purchaser of these items.
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